Hi Denise

I’m not sure under the current Virgin circumstances if they are still extending the discount. Even in the past people received conflicting information. I suggest contacting the airline’s special handling department.

Julie

I’m glad it’s helpful for you Deb.

I’m sure its for your carer only as they’re the ones you need to fly with you

Hi Rosemarie, A person needs to transfer to the airline seat. There are things which can make this easier. I’ll link to a blog on this and one about using the toilet during the flight – Toilet on plane – https://havewchairmove.wpengine.com/when-youve-gotta-go-on-the-go/ and tips on the flight and transfers – https://havewchairmove.wpengine.com/turning-the-voyeur-into-the-traveller/ I hope you have some lovely travels with your brother. Julie

I’ve just booked my flight for myself (carer) and my 6yo daughter who has cerebral palsy. When i first contacted the customer centre they didn’t know about this deal. However I simply told them that i had read about the concession for travelling with a carer on their website. Was finally put through the specialised unit that manage these bookings and they were amazing. All done over the phone. They also price match other Australian websites but I was so impressed I forgot to mention it when she quoted the prices.

She also gave us their direct number so that you don’t need to explain again to the main contact centre : 1300 139 303. They are based in Brisbane and see open 5am – 11pm Brisbane time.

Thanks for the comprehensive information on your blog. If it wasn’t for this I probably would have given up after the first lady on the phone.